Processing Time
All orders are processed within 2–5 business days. During busy periods or holidays, processing may take slightly longer.
Shipping Methods
Orders are shipped as registered mail via Croatian Post (Hrvatska Pošta) and their international postal partners.
A tracking number is included with every shipment.
The speed in which it arrives always depends on your countries customs department.
Estimated Delivery Times
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EU: 5-14 business days
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Worldwide: 7-21 business days
Please note these are estimates; delivery may vary due to local postal services, customs, or other delays.
If you're buying during or in the run-up to holidays, shipping times can be unpredictable.
Shipping Costs
Shipping costs are calculated at checkout based on destination. The price in the shop includes product and shipping only.
International Orders – Import Taxes & Duties
For orders shipped outside the EU, prices do not include VAT, customs duties, or import taxes.
The recipient is considered the importer of record and is responsible for complying with all local laws and customs regulations.
United States Customers
Recent regulatory changes mean that even small orders may be subject to tariffs or customs fees.
Please check your local customs regulations for details.
Incorrect Addresses & Failed Deliveries
Please ensure that your delivery address is correct.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. Reshipping costs, if applicable, will be charged to the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days with photos of the item and packaging.